{
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      "id": "f2312d9369e8",
      "text": "Small performance differences significantly impact costs at scale",
      "speaker": "Me",
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      "importance": 0.8,
      "pinned": false,
      "updated_at": 336.2,
      "revision": 8,
      "impact": "Potential call failures during high demand; Why do those Chatter; Longer customer wait times and reduced efficiency; Longer handle times increase operational costs; Increased operational costs due to scale"
    },
    {
      "id": "698e479769b7",
      "text": "Robotic voices worsen frustration during device protection claims or warranties",
      "speaker": "Voice 2",
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      "confidence": 0.9,
      "importance": 0.8,
      "pinned": false,
      "updated_at": 322.6,
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      "impact": "Customer frustration rises; Customers repeat themselves or request human assistance; Higher operational costs due to call containment; Lower customer satisfaction (CSAT); Increased customer complaints; Customer churn"
    },
    {
      "id": "566d13f7fdeb",
      "text": "No appetite for heavy lift due to integration challenges",
      "speaker": "Voice 2",
      "t": 279.9,
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      "importance": 0.7,
      "pinned": false,
      "updated_at": 281.1,
      "revision": 0,
      "impact": ""
    },
    {
      "id": "bcc08d2263f2",
      "text": "POC implementation speed and cost are critical pain points",
      "speaker": "Me",
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      "pinned": false,
      "updated_at": 452.9,
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    },
    {
      "id": "296618232753",
      "text": "Cannot afford downtime or surprises",
      "speaker": "Voice 2",
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      "pinned": false,
      "updated_at": 468.4,
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    },
    {
      "id": "9d01de6e85ad",
      "text": "Security review required if any process touches PII",
      "speaker": "Voice 2",
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      "updated_at": 472.0,
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    },
    {
      "id": "5985f7a055dd",
      "text": "Avoid managing multiple new vendors to reduce complexity",
      "speaker": "Voice 2",
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      "updated_at": 478.0,
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    },
    {
      "id": "bdf2d40fee9c",
      "text": "Operational risk remains a major concern if switching TTS providers",
      "speaker": "Voice 2",
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      "updated_at": 502.8,
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    },
    {
      "id": "a39cb49df12b",
      "text": "Outages or latency spikes breach tight SLAs causing operational risk",
      "speaker": "Voice 2",
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      "confidence": 0.95,
      "importance": 0.9,
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      "updated_at": 519.9,
      "revision": 1,
      "impact": "Contractual penalties and operational risk"
    },
    {
      "id": "374c60a04ca6",
      "text": "Need for extreme predictability in concurrency limits and GPU requirements",
      "speaker": "Me",
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      "pinned": false,
      "updated_at": 548.8,
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    },
    {
      "id": "9aed3446ff2b",
      "text": "Generic AI promises cause frequent issues and lack needed specificity",
      "speaker": "Voice 2",
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      "updated_at": 570.8,
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    },
    {
      "id": "44f714ad8e24",
      "text": "Decision makers include those owning CX metrics",
      "speaker": "Voice 2",
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    }
  ],
  "questions_concerns": [
    {
      "id": "5c411adb666b",
      "text": "Success measured by a significant increase in CSAT",
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      "pinned": false,
      "updated_at": 354.6,
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    },
    {
      "id": "363a0f124d35",
      "text": "Success also measured by improved call containment",
      "speaker": "Voice 2",
      "t": 360.1,
      "confidence": 0.9,
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      "pinned": false,
      "updated_at": 361.0,
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    },
    {
      "id": "f27716e1a3ef",
      "text": "Success also requires increasing escalations and stable handle times",
      "speaker": "Voice 2",
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    },
    {
      "id": "831d15f8e37b",
      "text": "Cost predictability and risk mitigation are success criteria",
      "speaker": "Voice 2",
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      "pinned": false,
      "updated_at": 403.4,
      "revision": 1,
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    },
    {
      "id": "3fe3df908c4f",
      "text": "pain or a success criteria",
      "speaker": "Voice 2",
      "t": 402.0,
      "confidence": 1.0,
      "importance": 0.5,
      "pinned": false,
      "updated_at": 402.0,
      "revision": 0,
      "impact": ""
    },
    {
      "id": "31b63064eea4",
      "text": "Rip and replace approach sets a much higher success bar",
      "speaker": "Voice 2",
      "t": 408.4,
      "confidence": 0.9,
      "importance": 0.7,
      "pinned": false,
      "updated_at": 409.5,
      "revision": 0,
      "impact": ""
    },
    {
      "id": "651129371b90",
      "text": "Solution must fit without introducing operational risk",
      "speaker": "Voice 2",
      "t": 415.4,
      "confidence": 0.9,
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      "pinned": false,
      "updated_at": 416.3,
      "revision": 0,
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    },
    {
      "id": "f2857a589ea3",
      "text": "Type two on-prem solution would address security concerns",
      "speaker": "Me",
      "t": 485.6,
      "confidence": 0.9,
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      "pinned": false,
      "updated_at": 486.8,
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    },
    {
      "id": "14d3bcbcb062",
      "text": "Operational risk remains a major concern despite on-prem Type two solution",
      "speaker": "Voice 2",
      "t": 497.2,
      "confidence": 1.0,
      "importance": 0.8,
      "pinned": false,
      "updated_at": 498.5,
      "revision": 1,
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    },
    {
      "id": "0796c11243f7",
      "text": "Any change must be demonstrably safer due to tight SLAs and contractual implications",
      "speaker": "Voice 2",
      "t": 521.0,
      "confidence": 0.95,
      "importance": 0.9,
      "pinned": false,
      "updated_at": 522.0,
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    },
    {
      "id": "391a97a1c5dd",
      "text": "Need for specificity to avoid being pinched constantly",
      "speaker": "Voice 2",
      "t": 567.2,
      "confidence": 0.9,
      "importance": 0.7,
      "pinned": false,
      "updated_at": 568.2,
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    },
    {
      "id": "f8a486d56ab2",
      "text": "Need for SLA compliance and predictability in performance",
      "speaker": "Me",
      "t": 579.9,
      "confidence": 0.95,
      "importance": 0.9,
      "pinned": false,
      "updated_at": 580.8,
      "revision": 0,
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    },
    {
      "id": "83d424951966",
      "text": "Curious about performance at scale during peak demand",
      "speaker": "Voice 2",
      "t": 804.8,
      "confidence": 0.9,
      "importance": 0.8,
      "pinned": false,
      "updated_at": 805.7,
      "revision": 0,
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    },
    {
      "id": "7a9487cf3150",
      "text": "Interested in real world performance and measurement",
      "speaker": "Voice 2",
      "t": 867.7,
      "confidence": 0.9,
      "importance": 0.8,
      "pinned": false,
      "updated_at": 868.6,
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    },
    {
      "id": "d7ecfaf71e8c",
      "text": "Success measured by call completion, CSAT, and customer call sentiment",
      "speaker": "Me",
      "t": 927.9,
      "confidence": 0.95,
      "importance": 0.9,
      "pinned": false,
      "updated_at": 929.1,
      "revision": 0,
      "impact": ""
    },
    {
      "id": "95a275200d57",
      "text": "Procurement involvement required if a real business case exists",
      "speaker": "Voice 2",
      "t": 987.4,
      "confidence": 0.9,
      "importance": 0.7,
      "pinned": false,
      "updated_at": 988.4,
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    }
  ],
  "next_steps": [
    {
      "id": "8b9cd396118b",
      "text": "Share SLAs and reliability statistics with the sales team",
      "speaker": "Voice 3",
      "t": 529.1,
      "confidence": 0.9,
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      "pinned": false,
      "updated_at": 533.4,
      "revision": 1,
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    },
    {
      "id": "0478856f0296",
      "text": "Share case studies demonstrating real world performance",
      "speaker": "Me",
      "t": 884.4,
      "confidence": 0.9,
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      "pinned": false,
      "updated_at": 885.3,
      "revision": 0,
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    },
    {
      "id": "d2a16b5b1553",
      "text": "probably to",
      "speaker": "Voice 2",
      "t": 899.3,
      "confidence": 1.0,
      "importance": 0.5,
      "pinned": false,
      "updated_at": 899.4,
      "revision": 0,
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    },
    {
      "id": "2cb3130b84e5",
      "text": "Define internal success criteria before proceeding further",
      "speaker": "Voice 2",
      "t": 901.9,
      "confidence": 0.9,
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      "pinned": false,
      "updated_at": 902.7,
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    },
    {
      "id": "bab4d752b56e",
      "text": "Arrange a call to align on scope and success criteria",
      "speaker": "Me",
      "t": 909.8,
      "confidence": 0.95,
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      "pinned": false,
      "updated_at": 910.9,
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    },
    {
      "id": "2b0eb985c3cb",
      "text": "Pilot on one live call flow in limited production",
      "speaker": "Voice 3",
      "t": 914.8,
      "confidence": 0.9,
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      "pinned": false,
      "updated_at": 916.0,
      "revision": 0,
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    },
    {
      "id": "a9c23d0c4f88",
      "text": "Reconvene after a couple weeks of pilot to review progress",
      "speaker": "Me",
      "t": 919.8,
      "confidence": 0.95,
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      "pinned": false,
      "updated_at": 921.0,
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    },
    {
      "id": "7c27873d9260",
      "text": "Review pilot results and measure success against agreed criteria",
      "speaker": "Me",
      "t": 924.0,
      "confidence": 0.95,
      "importance": 0.8,
      "pinned": false,
      "updated_at": 924.8,
      "revision": 0,
      "impact": ""
    },
    {
      "id": "7beefc4b45d5",
      "text": "Align internally on scope and success criteria before proceeding",
      "speaker": "Voice 2",
      "t": 935.5,
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      "pinned": false,
      "updated_at": 936.5,
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    },
    {
      "id": "2d398a0d0361",
      "text": "Schedule follow-up meeting in about a week to continue discussions",
      "speaker": "Me",
      "t": 952.2,
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      "updated_at": 953.1,
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    },
    {
      "id": "6c51c6fd2ee1",
      "text": "Schedule a follow-up meeting in about a week to allow internal alignment",
      "speaker": "Me",
      "t": 957.2,
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      "pinned": false,
      "updated_at": 958.1,
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    },
    {
      "id": "c547b68b3c43",
      "text": "Schedule a 30-minute follow-up meeting in about a week for internal alignment",
      "speaker": "Voice 2",
      "t": 964.6,
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      "pinned": false,
      "updated_at": 965.7,
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    },
    {
      "id": "fb4eea7a57f0",
      "text": "Include platform architecture team member in decision-making meetings",
      "speaker": "Voice 2",
      "t": 983.2,
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    }
  ]
}