{"t": 1.8, "label": "Me", "text": "For coming in."}
{"t": 7.4, "label": "Voice 2", "text": "Hey, it's a pleasure to meet you. This"}
{"t": 7.8, "label": "Voice 2", "text": "such a beautiful office. Have you guys been here long?"}
{"t": 10.2, "label": "Voice 2", "text": "Yeah, Justin."}
{"t": 11.5, "label": "Me", "text": "Two years."}
{"t": 13.3, "label": "Me", "text": "Like it."}
{"t": 18.3, "label": "Me", "text": "Okay. So what have you got for us today?"}
{"t": 18.3, "label": "Voice 2", "text": "I'm really glad you asked."}
{"t": 22.2, "label": "Voice 2", "text": "Well, look, I have a bit of an agenda here set out. I was hoping we'd start with just some"}
{"t": 26.6, "label": "Voice 2", "text": "introductions to understand each of your roles and kind of how they touch"}
{"t": 27.5, "label": "Voice 2", "text": "voice afterwards. We'll"}
{"t": 32.5, "label": "Voice 2", "text": "look at a a little bit of a special, tooling that I had set up"}
{"t": 36.4, "label": "Voice 2", "text": "for today's meeting, then talk about, know, just some the things that make Rhyme special, but"}
{"t": 40.3, "label": "Voice 2", "text": "really, what I just wanna spend the most of the time today doing is just talking about VoiceAI at at Assurant."}
{"t": 45.0, "label": "Voice 2", "text": "Some of the, the concerns you have, I understand, maybe around voice"}
{"t": 48.2, "label": "Voice 2", "text": "quality or other things. If you had a magic wand, you'd love to change."}
{"t": 51.5, "label": "Voice 2", "text": "I do have a special demo prepared for you using some of our technology and then"}
{"t": 56.0, "label": "Voice 2", "text": "certainly left time for just open conversation, questions, and next steps."}
{"t": 56.2, "label": "Voice 2", "text": "Sound good?"}
{"t": 61.8, "label": "Me", "text": "That works. Just so you know, reliability and risk"}
{"t": 66.4, "label": "Me", "text": "are top of mind for us. Cool."}
{"t": 66.4, "label": "Voice 2", "text": "No. Let's"}
{"t": 66.4, "label": "Me", "text": "let's get into that."}
{"t": 66.4, "label": "Voice 3", "text": "That's, before"}
{"t": 66.4, "label": "Voice 2", "text": "we do that,"}
{"t": 68.0, "label": "Voice 2", "text": "if you could just do a brief round of intros, that'd be awesome."}
{"t": 70.4, "label": "Me", "text": "Sure."}
{"t": 74.6, "label": "Me", "text": "I'm Dana, CX. I own CSAT and Containment."}
{"t": 77.8, "label": "Me", "text": "Marcus, ITN Systems,"}
{"t": 80.4, "label": "Me", "text": "integration, security, uptime."}
{"t": 85.4, "label": "Me", "text": "And PREA procurement. Cost, risk, commercial terms."}
{"t": 89.9, "label": "Voice 2", "text": "Great. And I am somewhat new at Rhyme, you know, I've been in Voice AI now"}
{"t": 96.3, "label": "Voice 2", "text": "three years. I was at one point the first employee at a company called Deepgram, and then spent years in intelligent voice and most recently Gradium."}
{"t": 101.5, "label": "Voice 2", "text": "And, yeah, no, I I really am excited"}
{"t": 102.4, "label": "Voice 2", "text": "talk with you all today. So again, it was"}
{"t": 105.5, "label": "Voice 2", "text": "Dana, Marcus, and who is the third employee?"}
{"t": 107.0, "label": "Me", "text": "Preah."}
{"t": 109.0, "label": "Voice 2", "text": "Priya from procurement. Got it."}
{"t": 111.8, "label": "Voice 2", "text": "So let's see here."}
{"t": 114.2, "label": "Voice 2", "text": "Did I get pre or from procurements?"}
{"t": 118.6, "label": "Voice 2", "text": "Oh, shit. My my system didn't capture that, but let's not worry about that."}
{"t": 123.5, "label": "Voice 2", "text": "So we're we're doing a a a copilot today that organizes what"}
{"t": 125.6, "label": "Voice 2", "text": "you say into a live shareable, edible"}
{"t": 128.9, "label": "Voice 2", "text": "summary. Everything's completely encrypted and lives only on device."}
{"t": 133.3, "label": "Voice 2", "text": "It's just to really organize my thoughts. I have the worst handwriting in the world. So"}
{"t": 135.0, "label": "Voice 2", "text": "that's why we're doing it that way."}
{"t": 137.9, "label": "Voice 2", "text": "But yeah, let me tell you. And so that's this."}
{"t": 143.2, "label": "Voice 2", "text": "Let me do again"}
{"t": 149.2, "label": "Voice 2", "text": "about us. So the"}
{"t": 152.5, "label": "Voice 2", "text": "here was actually came together in 2022. We"}
{"t": 153.1, "label": "Voice 2", "text": "started by Lilly and Brooke Canaries."}
{"t": 159.2, "label": "Voice 2", "text": "And they're all well, two or three linguists, and"}
{"t": 164.1, "label": "Voice 2", "text": "one an engineer. And we really just took a different approach"}
{"t": 166.2, "label": "Voice 2", "text": "to to building voice models and specifically TTS."}
{"t": 171.1, "label": "Voice 2", "text": "Whereas a lot of the our contemporaries are are, you know, using the same"}
{"t": 175.4, "label": "Voice 2", "text": "podcasts and actor generated speech data, we actually have our own"}
{"t": 180.6, "label": "Voice 2", "text": "So we started by setting up a studio and recording thousands of hours natural high quality training"}
{"t": 185.7, "label": "Voice 2", "text": "with very"}
{"t": 186.7, "label": "Voice 2", "text": "specifically made content."}
{"t": 191.7, "label": "Voice 2", "text": "But, you know, more important than that as the proof, you know,"}
{"t": 194.8, "label": "Voice 2", "text": "the the more natural Nuance TTS that we"}
{"t": 196.7, "label": "Voice 2", "text": "we build is now powering tens of millions of phone calls every month."}
{"t": 201.7, "label": "Voice 2", "text": "Major restaurant change, and health care telecom, and enterprise."}
{"t": 205.1, "label": "Voice 2", "text": "Just recently, actually, we did a survey. We"}
{"t": 208.4, "label": "Voice 2", "text": "through an academic group, conducted a"}
{"t": 211.7, "label": "Voice 2", "text": "100,000 phone calls using our voices and those of two of our competitors."}
{"t": 216.5, "label": "Voice 2", "text": "The largest competitors. And we we found that although no one loves her"}
{"t": 219.5, "label": "Voice 2", "text": "receiving unsolicited calls, we had the lowest hang up rate"}
{"t": 224.0, "label": "Voice 2", "text": "amongst others. That actually, you know, at scale starts to be a very significant"}
{"t": 226.8, "label": "Voice 2", "text": "margin. We also were able to complete the calls"}
{"t": 227.9, "label": "Voice 2", "text": "the fastest."}
{"t": 232.6, "label": "Voice 2", "text": "We also you know, generally, we would measure KPIs"}
{"t": 237.6, "label": "Voice 2", "text": "with, you know, sort of increase in sales and not just voice quality,"}
{"t": 238.7, "label": "Voice 2", "text": "but a real world impact."}
{"t": 244.1, "label": "Me", "text": "Yeah. We're all nice and cognigy. It works, but"}
{"t": 249.0, "label": "Me", "text": "voices feel a bit robotic, which doesn't help when customers are stressed about a"}
{"t": 249.7, "label": "Me", "text": "claim."}
{"t": 256.5, "label": "Me", "text": "Right. And for my side, even small changes can introduce risk."}
{"t": 261.0, "label": "Me", "text": "Latency spikes, integration touches, we can't afford downtime."}
{"t": 262.1, "label": "Me", "text": "And"}
{"t": 264.3, "label": "Me", "text": "we get pitched constantly."}
{"t": 269.2, "label": "Me", "text": "We need a clear business case."}
{"t": 269.2, "label": "Voice 2", "text": "Sorry. Just to, to double click on one thing you"}
{"t": 272.3, "label": "Voice 2", "text": "said about the downtime. What is the business impact of that?"}
{"t": 289.8, "label": "Me", "text": "Yeah. Well, during peak, spikes hit Hamel time. And that flows straight into cost. And SLAs. And on the customer side,"}
{"t": 292.1, "label": "Voice 2", "text": "spikes and integration, is what?"}
{"t": 295.6, "label": "Me", "text": "Primarily, handle time up"}
{"t": 298.2, "label": "Me", "text": "escalations up, cost up."}
{"t": 300.8, "label": "Me", "text": "And potential SLA exposure."}
{"t": 302.3, "label": "Voice 3", "text": "Got it."}
{"t": 306.7, "label": "Voice 2", "text": "What else is is broken with voice at Assurant these days?"}
{"t": 311.2, "label": "Me", "text": "Honestly, it's not"}
{"t": 312.8, "label": "Me", "text": "broken. It's"}
{"t": 314.4, "label": "Me", "text": "serviceable."}
{"t": 316.3, "label": "Me", "text": "Just not delightful."}
{"t": 319.8, "label": "Me", "text": "And changing"}
{"t": 319.8, "label": "Voice 2", "text": "players make it delightful."}
{"t": 325.0, "label": "Me", "text": "Voices that sound reassuring, less robotic."}
{"t": 328.3, "label": "Me", "text": "That reduce repeats and keep customers calm."}
{"t": 330.5, "label": "Me", "text": "Plus predictable reliability,"}
{"t": 335.4, "label": "Me", "text": "and clear ROI."}
{"t": 335.4, "label": "Voice 2", "text": "So you mentioned keeping customers"}
{"t": 336.2, "label": "Voice 2", "text": "calm. Can you say a bit more about that?"}
{"t": 341.2, "label": "Me", "text": "Yeah. When someone calls about a crack"}
{"t": 341.8, "label": "Me", "text": "phone or warranty issue,"}
{"t": 344.3, "label": "Me", "text": "steadier voice could reduce friction."}
{"t": 346.6, "label": "Me", "text": "Fewer agent agent moments,"}
{"t": 349.0, "label": "Me", "text": "Right? But"}
{"t": 377.3, "label": "Me", "text": "any swab has to be low lift security cleared, and ideally not a rip and replace. We move carefully. So"}
{"t": 377.3, "label": "Voice 2", "text": "in terms of the reducing the customer friction, how would you measure that in terms of the success criteria?"}
{"t": 377.3, "label": "Me", "text": "We'd look at containment, CSAT deltas, maybe transfer rates and real time. But we'd need to align internally first."}
{"t": 381.1, "label": "Me", "text": "And no commitments today."}
{"t": 382.5, "label": "Voice 2", "text": "Yes, of course."}
{"t": 388.5, "label": "Voice 3", "text": "What about the"}
{"t": 392.0, "label": "Voice 2", "text": "the small changes introducing risk? Can you speak more to that?"}
{"t": 396.7, "label": "Me", "text": "Sure. Even small things can cascade at our scale."}
{"t": 400.2, "label": "Me", "text": "A little extra latency, integration,"}
{"t": 403.1, "label": "Me", "text": "can create downstream"}
{"t": 405.5, "label": "Voice 3", "text": "We"}
{"t": 405.5, "label": "Me", "text": "have very tight SLAs."}
{"t": 410.0, "label": "Voice 2", "text": "And what's the impact of not meeting an SLA?"}
{"t": 414.3, "label": "Me", "text": "Financial penalties, client dissatisfaction,"}
{"t": 416.9, "label": "Me", "text": "That's why we move cautiously."}
{"t": 424.9, "label": "Voice 2", "text": "So so far, we've talked about in terms of the the high level problem,"}
{"t": 425.5, "label": "Voice 2", "text": "meeting SLAs,"}
{"t": 430.5, "label": "Voice 2", "text": "is is something about changing vendors, but then adding latency"}
{"t": 431.9, "label": "Voice 2", "text": "causes SLA breaches"}
{"t": 436.9, "label": "Voice 2", "text": "Latency spikes increase costs, and then fusion"}
{"t": 439.9, "label": "Voice 2", "text": "agent mistakes can increase customer friction, which reduces customer satisfaction."}
{"t": 445.6, "label": "Me", "text": "That's a fair capture. High level but accurate."}
{"t": 452.1, "label": "Voice 2", "text": "Marcus, what about from your perspective?"}
{"t": 457.1, "label": "Me", "text": "That's where I'm at too."}
{"t": 458.6, "label": "Me", "text": "Stability, security review, low lift,"}
{"t": 460.0, "label": "Me", "text": "that's the lens."}
{"t": 463.1, "label": "Me", "text": "Then we'd need to align"}
{"t": 468.1, "label": "Voice 2", "text": "What if you had a magic wand? What else could really increase"}
{"t": 470.5, "label": "Voice 2", "text": "delightfulness that we talked about earlier?"}
{"t": 476.4, "label": "Me", "text": "Honestly, if a calmer voice reduced"}
{"t": 476.9, "label": "Me", "text": "repeat calls and"}
{"t": 478.7, "label": "Me", "text": "increased containment without"}
{"t": 480.1, "label": "Me", "text": "increasing handle time."}
{"t": 481.2, "label": "Me", "text": "That would be great."}
{"t": 483.3, "label": "Me", "text": "But, again,"}
{"t": 484.8, "label": "Me", "text": "careful process."}
{"t": 490.7, "label": "Voice 2", "text": "Yeah. No. I I I get that. You you move very carefully over there."}
{"t": 493.0, "label": "Me", "text": "Exactly."}
{"t": 496.0, "label": "Me", "text": "Caution's part of the culture."}
{"t": 499.7, "label": "Voice 2", "text": "I'd love to, actually show you a little bit of,"}
{"t": 504.7, "label": "Voice 2", "text": "few of our voices and how they work. But before they do,"}
{"t": 505.7, "label": "Voice 2", "text": "what else do you think we should know about kind of concerns you may have?"}
{"t": 510.7, "label": "Me", "text": "Just that we get a lot of generic pitches"}
{"t": 513.3, "label": "Me", "text": "Specificity matters."}
{"t": 515.9, "label": "Voice 3", "text": "Yeah."}
{"t": 517.9, "label": "Me", "text": "Useful first pass, though."}
{"t": 525.1, "label": "Voice 2", "text": "So you have concerns about vendor changes and the the SLAs are very important."}
{"t": 530.0, "label": "Voice 2", "text": "Success is measured by containment CSAT scores and the the transfer rates"}
{"t": 531.9, "label": "Voice 2", "text": "And"}
{"t": 535.1, "label": "Voice 2", "text": "I I think that's everything we we've covered. Is that about accurate?"}
{"t": 537.5, "label": "Me", "text": "Broadly, yes."}
{"t": 541.5, "label": "Me", "text": "We still need to align internally, but that's a decent summary."}
{"t": 547.8, "label": "Voice 2", "text": "Great. Well, thanks for that. Yeah. Lots to kind of dig into there, but perhaps the the best"}
{"t": 549.3, "label": "Voice 2", "text": "way I can do that"}
{"t": 552.9, "label": "Voice 2", "text": "is to show you"}
{"t": 558.3, "label": "Voice 2", "text": "what we can do. So let me actually do a a simulated"}
{"t": 559.4, "label": "Voice 2", "text": "call based on sort of what I know about your business. Is it"}
{"t": 563.3, "label": "Voice 2", "text": "fair to say that, phone warranty is a significant part of your business?"}
{"t": 567.6, "label": "Me", "text": "Yes. Device protection is a big line."}
{"t": 587.1, "label": "Me", "text": "Just one thing. For calling NorthStar. In a real setting, we need all"}
{"t": 592.3, "label": "Me", "text": "but I know this is just a mock up."}
{"t": 595.8, "label": "Voice 2", "text": "Hey, this is Colin. I have a problem with my phone."}
{"t": 600.7, "label": "Me", "text": "Hi. Thanks for calling NorthStar Device Protection."}
{"t": 603.3, "label": "Me", "text": "This is a demo, and the call may be recorded."}
{"t": 605.0, "label": "Me", "text": "How can I help today?"}
{"t": 607.6, "label": "Voice 2", "text": "You you can pause to LGBT. We're just gonna listen now."}
{"t": 611.1, "label": "Voice 2", "text": "Hey, North Star, could you repeat that? Got it."}
{"t": 615.9, "label": "Me", "text": "Hello, Colin. I'm here to help with your phone issue."}
{"t": 620.0, "label": "Voice 4", "text": "To get started, may I have the ZIP code associated with your device protection policy?"}
{"t": 621.2, "label": "Voice 2", "text": "94105."}
{"t": 625.7, "label": "Voice 4", "text": "Thanks, Conn."}
{"t": 630.3, "label": "Voice 4", "text": "Your Apple iPhone 16 Pro is covered for accidental damage under an active policy."}
{"t": 632.8, "label": "Voice 4", "text": "Can you tell me the date when the damage happened?"}
{"t": 639.9, "label": "Voice 3", "text": "July"}
{"t": 639.9, "label": "Voice 4", "text": "Thanks for the damage."}
{"t": 640.0, "label": "Voice 4", "text": "Accidental."}
{"t": 644.9, "label": "Voice 2", "text": "Yeah. I mean, I was just preparing for this really important meeting."}
{"t": 649.5, "label": "Voice 2", "text": "And I was so excited that I I knocked my phone off the desk and I cracked the screen."}
{"t": 650.4, "label": "Voice 4", "text": "Oops."}
{"t": 655.6, "label": "Voice 4", "text": "Yeah. Got it. From the"}
{"t": 655.6, "label": "Me", "text": "dangerous accident. Naturalistic."}
{"t": 657.7, "label": "Voice 4", "text": "Does your phone still power on and work?"}
{"t": 659.2, "label": "Me", "text": "Tom felt calmer."}
{"t": 661.3, "label": "Voice 2", "text": "Plus"}
{"t": 661.3, "label": "Voice 3", "text": "robotic. Yes, it"}
{"t": 661.3, "label": "Voice 2", "text": "does."}
{"t": 664.5, "label": "Me", "text": "But I'd want to see it in our context, at scale."}
{"t": 679.0, "label": "Me", "text": "Same."}
{"t": 679.0, "label": "Voice 2", "text": "Chat, you"}
{"t": 679.0, "label": "Voice 4", "text": "can pause."}
{"t": 679.0, "label": "Me", "text": "First. Pausing now. Do"}
{"t": 679.0, "label": "Voice 4", "text": "you still have"}
{"t": 679.0, "label": "Voice 2", "text": "Sorry, continue."}
{"t": 679.0, "label": "Voice 4", "text": "Do you still have to"}
{"t": 679.0, "label": "Voice 2", "text": "Yeah, know I still have"}
{"t": 679.0, "label": "Voice 4", "text": "it. No"}
{"t": 679.0, "label": "Voice 3", "text": "problem."}
{"t": 679.0, "label": "Voice 4", "text": "Thanks for confirming, Colin."}
{"t": 680.7, "label": "Voice 4", "text": "To recap,"}
{"t": 685.3, "label": "Voice 4", "text": "on July 11, you accidentally knocked your phone off the desk, cracking the screen."}
{"t": 688.6, "label": "Voice 4", "text": "The phone still powers on, and you still have the device."}
{"t": 690.0, "label": "Voice 4", "text": "Is that correct?"}
{"t": 692.9, "label": "Voice 4", "text": "Yes."}
{"t": 706.8, "label": "Voice 4", "text": "Your claim CLM demo two zero four nine. Submitted for the accidental damage on July Your deductible for screen repair is $29."}
{"t": 710.7, "label": "Voice 4", "text": "And some secure document upload link to your phone to continue the claim."}
{"t": 713.9, "label": "Voice 4", "text": "Would you like me to send that now, or is there something else I can help you with?"}
{"t": 715.2, "label": "Voice 2", "text": "You can send it."}
{"t": 725.0, "label": "Voice 4", "text": "The secure document upload link is sent to your phone ending in 0148. Is there anything else I can assist you with today?"}
{"t": 728.0, "label": "Voice 2", "text": "Is there like a specialist I could talk to?"}
{"t": 735.1, "label": "Voice 4", "text": "I'll transfer you now to a specialist who can help further with your claim."}
{"t": 738.7, "label": "Voice 4", "text": "The summary of your case will travel with you, so no need to repeat anything."}
{"t": 740.5, "label": "Voice 4", "text": "Thank you for your patience."}
{"t": 745.5, "label": "Voice 2", "text": "Hi, Colin. I'm the device claim specialist helping you with your claim"}
{"t": 746.8, "label": "Voice 2", "text": "CLM demo."}
{"t": 749.9, "label": "Voice 6", "text": "2049 for your Apple iPhone 16 Pro."}
{"t": 757.4, "label": "Voice 2", "text": "Est bien ça va"}
{"t": 765.3, "label": "Voice 4", "text": "Bonjour Colin, je peux vous aider à confirmer la situation de votre sinistre."}
{"t": 765.7, "label": "Voice 7", "text": "Pour votre iPhone seize pro."}
{"t": 768.0, "label": "Voice 7", "text": "Plus souhaitez-vous vérifier exactement"}
{"t": 773.0, "label": "Voice 2", "text": "No, I think that's everything. I hope you have a wonderful day and thank you"}
{"t": 773.8, "label": "Voice 2", "text": "much for your time."}
{"t": 777.4, "label": "Voice 6", "text": "You're very welcome, Conn."}
{"t": 780.6, "label": "Voice 6", "text": "If you need anything else, don't hesitate to reach out."}
{"t": 781.3, "label": "Voice 6", "text": "Have a"}
{"t": 787.3, "label": "Voice 2", "text": "So that concludes the"}
{"t": 788.8, "label": "Voice 2", "text": "the interactive demo there. What did you guys think of the voice you just heard?"}
{"t": 794.6, "label": "Me", "text": "It feels smoother than what we have, less robotic."}
{"t": 798.1, "label": "Me", "text": "I would want to test it in a real flow."}
{"t": 800.0, "label": "Me", "text": "With our customers."}
{"t": 805.6, "label": "Voice 2", "text": "That's funny. I I would like to test it in a real flow too. Continue, though. We're"}
{"t": 805.6, "label": "Voice 5", "text": "we're"}
{"t": 806.2, "label": "Voice 2", "text": "What else did you hear?"}
{"t": 810.1, "label": "Voice 7", "text": "Senior."}
{"t": 810.1, "label": "Me", "text": "Useful first look."}
{"t": 815.0, "label": "Me", "text": "No commitments. We need to define success and align internally."}
{"t": 817.4, "label": "Voice 2", "text": "Yeah. No. I love that."}
{"t": 822.4, "label": "Voice 2", "text": "So just a bit of context. Obviously, this is something I I"}
{"t": 826.0, "label": "Voice 2", "text": "set up in a few minutes myself. I'm just the sales guy. I'm I'm not an engineer or an expert."}
{"t": 830.3, "label": "Voice 2", "text": "I I picked one of our voices that, was more formal and professional"}
{"t": 834.1, "label": "Voice 2", "text": "and, obviously, also American as as that's your your main market."}
{"t": 836.4, "label": "Voice 2", "text": "You know, I wanted energy and empathy"}
{"t": 841.4, "label": "Voice 2", "text": "and and that's you know, we we actually had a"}
{"t": 841.7, "label": "Voice 2", "text": "very big process when we started"}
{"t": 843.8, "label": "Voice 2", "text": "picking the voices for Koda. We"}
{"t": 848.8, "label": "Voice 2", "text": "we have a statistical way of comparing them to pick out the"}
{"t": 851.9, "label": "Voice 2", "text": "ones. And then with those, we still allow you to choose which is most appropriate, and then some customers will have"}
{"t": 856.8, "label": "Voice 2", "text": "certain voices for certain geographies or things like this."}
{"t": 858.4, "label": "Voice 2", "text": "But hopefully, it's a a helpful starting point to see some of our capabilities."}
{"t": 863.5, "label": "Me", "text": "Yeah. It was helpful to hear."}
{"t": 867.4, "label": "Me", "text": "We'd need the right folks in the room if this goes further."}
{"t": 870.3, "label": "Voice 3", "text": "So,"}
{"t": 870.3, "label": "Voice 6", "text": "for now,"}
{"t": 875.5, "label": "Voice 2", "text": "Yeah. So tell me, do you have any questions at this point?"}
{"t": 877.7, "label": "Me", "text": "Not right"}
{"t": 877.7, "label": "Voice 7", "text": "now."}
{"t": 880.9, "label": "Me", "text": "Send a short recap and we'll take it from there."}
{"t": 882.6, "label": "Voice 2", "text": "I'm sure you must have a couple questions."}
{"t": 886.9, "label": "Me", "text": "Just a quick sanity check."}
{"t": 888.4, "label": "Me", "text": "Are you thinking"}
{"t": 891.6, "label": "Me", "text": "weeks or months before even a limited pilot?"}
{"t": 893.6, "label": "Me", "text": "Months."}
{"t": 895.5, "label": "Me", "text": "We plan carefully."}
{"t": 900.2, "label": "Voice 2", "text": "Oh, yeah. And that's That's fair. Generally, how how does timing work with you guys?"}
{"t": 904.0, "label": "Me", "text": "We follow structured cycles."}
{"t": 906.2, "label": "Me", "text": "We'll align internally first,"}
{"t": 907.4, "label": "Me", "text": "No rush."}
{"t": 910.5, "label": "Voice 2", "text": "Sounds good."}
{"t": 914.3, "label": "Voice 3", "text": "And"}
{"t": 914.3, "label": "Voice 2", "text": "Yes. Generally, how does decision making"}
{"t": 914.3, "label": "Voice 6", "text": "work?"}
{"t": 917.2, "label": "Voice 7", "text": "Cross functional."}
{"t": 922.4, "label": "Me", "text": "CX IT procurement and the business, no single owner."}
{"t": 928.1, "label": "Voice 5", "text": "Uh-huh,"}
{"t": 928.1, "label": "Me", "text": "and then And procurement comes in when there's a defined business case."}
{"t": 931.5, "label": "Voice 2", "text": "Do you have do you have a a current contract with with your vendor?"}
{"t": 934.8, "label": "Me", "text": "Yes. Active agreement in place."}
{"t": 937.4, "label": "Voice 2", "text": "Oh, when does that expire?"}
{"t": 942.7, "label": "Me", "text": "One moment."}
{"t": 946.3, "label": "Me", "text": "We do. Yes. I'm not comfortable sharing the exact"}
{"t": 947.4, "label": "Me", "text": "date right now."}
{"t": 949.2, "label": "Voice 6", "text": "More"}