## Summary so far
- Meeting started with introductions.
- Colin Heilbut introduced himself as new at LINE with three years in voice AI, previously at Deepgram, Intelligent Voice, and Gradium.
- Maya leads a contact center focused on handling high call volumes and improving voice quality, especially on difficult calls.
- David works on risk and reliability, focusing on data handling and integration, open to new approaches but requires measured results.
- Priya is a product manager for digital service, focusing on customer experience, rollout, and reducing friction in self-serve journeys blending web, mobile, and agent support.

## Key points
- Voice quality on tricky calls is a priority for Maya.
- Reliability, data handling, and integration are key concerns for David.
- Interest in exploring new voice AI approaches balanced with need for proven results.
- Priya emphasizes improving customer experience and reducing friction in digital self-service and agent support.

## Open questions
- None yet.

## Decisions
- None yet.

## Action items
- None yet.