{"t": 5.3, "label": "Colin Heilbut - Rime", "text": "Hey, good morning. It's a pleasure to meet you all."}
{"t": 5.9, "label": "Colin Heilbut - Rime", "text": "ChatGPT Go."}
{"t": 10.8, "label": "Colin Heilbut - Rime", "text": "So gosh, I guess I should"}
{"t": 13.6, "label": "Colin Heilbut - Rime", "text": "I can just introduce myself and kick things off. My name is Colin. I'm"}
{"t": 17.9, "label": "Colin Heilbut - Rime", "text": "somewhat new at LINE, but I've been in voice AI now going on three years. I was"}
{"t": 22.9, "label": "Colin Heilbut - Rime", "text": "years ago the first employee of a company called Deepgram, but then more recently I"}
{"t": 24.6, "label": "Colin Heilbut - Rime", "text": "spent a couple years in intelligent voice, a high security speech"}
{"t": 26.8, "label": "Colin Heilbut - Rime", "text": "recognition,"}
{"t": 32.4, "label": "Colin Heilbut - Rime", "text": "business. And most recently, I I was just in a speech lab in France called Gradium."}
{"t": 39.3, "label": "Colin Heilbut - Rime", "text": "Perhaps we can go around the room and do some quick intros"}
{"t": 46.0, "label": "Maya", "text": "Sure. Hi, Colin. I'm Maya."}
{"t": 46.0, "label": "Colin Heilbut - Rime", "text": "I lead"}
{"t": 46.0, "label": "Maya", "text": "contact center on"}
{"t": 51.8, "label": "Maya", "text": "We handle a pretty big volume and honestly voice quality"}
{"t": 56.1, "label": "Maya", "text": "especially on tricky calls is top of mind for me."}
{"t": 56.9, "label": "Maya", "text": "I'm really curious about what's possible here."}
{"t": 61.8, "label": "David", "text": "Hi, I'm David. I sit on the"}
{"t": 62.4, "label": "David", "text": "and risk side."}
{"t": 65.8, "label": "David", "text": "My lens is pretty much reliability,"}
{"t": 70.8, "label": "David", "text": "data handling, integration with our stack,"}
{"t": 74.6, "label": "David", "text": "I am open to new approaches, but we'll wanna see measured results"}
{"t": 74.8, "label": "David", "text": "before getting too far."}
{"t": 76.6, "label": "David", "text": "Hey Colin,"}
{"t": 80.3, "label": "Priya", "text": "I'm Priya, product for digital service. So"}
{"t": 83.1, "label": "Priya", "text": "I'm looking at customer experience and rollout."}
{"t": 88.0, "label": "Priya", "text": "I get excited about anything that could reduce friction. Sure."}
{"t": 89.0, "label": "Colin Heilbut - Rime", "text": "Torah, you said you're in open digital service. Got it."}
{"t": 93.8, "label": "Priya", "text": "Yeah. Of course. That covers the self serve journeys"}
{"t": 97.8, "label": "Priya", "text": "web and mobile, and how we blend that with agent support."}
{"t": 181.9, "label": "Priya", "text": "We care a lot about channel consistency, so"}