label: Colin Heilbut - Rime

text: Hey, good morning. It's a pleasure to meet you all.


text: ChatGPT Go.


text: So gosh, I guess I should


text: I can just introduce myself and kick things off. My name is Colin. I'm


text: somewhat new at LINE, but I've been in voice AI now going on three years. I was


text: years ago the first employee of a company called Deepgram, but then more recently I


text: spent a couple years in intelligent voice, a high security speech


text: recognition,


text: business. And most recently, I I was just in a speech lab in France called Gradium.


text: Perhaps we can go around the room and do some quick intros


label: Maya

text: Sure. Hi, Colin. I'm Maya.


text: I lead


text: contact center on


text: We handle a pretty big volume and honestly voice quality


text: especially on tricky calls is top of mind for me.


text: I'm really curious about what's possible here.


label: David

text: Hi, I'm David. I sit on the


text: and risk side.


text: My lens is pretty much reliability,


text: data handling, integration with our stack,


text: I am open to new approaches, but we'll wanna see measured results


text: before getting too far.


text: Hey Colin,


label: Priya

text: I'm Priya, product for digital service. So


text: I'm looking at customer experience and rollout.


text: I get excited about anything that could reduce friction. Sure.


text: Torah, you said you're in open digital service. Got it.


text: Yeah. Of course. That covers the self serve journeys


text: web and mobile, and how we blend that with agent support.


text: We care a lot about channel consistency, so