[0:05] **Colin Heilbut - Rime:** Hey, good morning. It's a pleasure to meet you all.

[0:05] **Colin Heilbut - Rime:** ChatGPT Go.

[0:10] **Colin Heilbut - Rime:** So gosh, I guess I should

[0:13] **Colin Heilbut - Rime:** I can just introduce myself and kick things off. My name is Colin. I'm

[0:17] **Colin Heilbut - Rime:** somewhat new at LINE, but I've been in voice AI now going on three years. I was

[0:22] **Colin Heilbut - Rime:** years ago the first employee of a company called Deepgram, but then more recently I

[0:24] **Colin Heilbut - Rime:** spent a couple years in intelligent voice, a high security speech

[0:26] **Colin Heilbut - Rime:** recognition,

[0:32] **Colin Heilbut - Rime:** business. And most recently, I I was just in a speech lab in France called Gradium.

[0:39] **Colin Heilbut - Rime:** Perhaps we can go around the room and do some quick intros

[0:46] **Maya:** Sure. Hi, Colin. I'm Maya.

[0:46] **Colin Heilbut - Rime:** I lead

[0:46] **Maya:** contact center on

[0:51] **Maya:** We handle a pretty big volume and honestly voice quality

[0:56] **Maya:** especially on tricky calls is top of mind for me.

[0:56] **Maya:** I'm really curious about what's possible here.

[1:01] **David:** Hi, I'm David. I sit on the

[1:02] **David:** and risk side.

[1:05] **David:** My lens is pretty much reliability,

[1:10] **David:** data handling, integration with our stack,

[1:14] **David:** I am open to new approaches, but we'll wanna see measured results

[1:14] **David:** before getting too far.

[1:16] **David:** Hey Colin,

[1:20] **Priya:** I'm Priya, product for digital service. So

[1:23] **Priya:** I'm looking at customer experience and rollout.

[1:28] **Priya:** I get excited about anything that could reduce friction. Sure.

[1:29] **Colin Heilbut - Rime:** Torah, you said you're in open digital service. Got it.

[1:33] **Priya:** Yeah. Of course. That covers the self serve journeys

[1:37] **Priya:** web and mobile, and how we blend that with agent support.

[3:01] **Priya:** We care a lot about channel consistency, so