{"t": 5.8, "label": "Colin Heilbut - Rime", "text": "But, first, just so I have a little bit of context, would you mind, introducing, the"}
{"t": 6.8, "label": "Colin Heilbut - Rime", "text": "three of you? Just your"}
{"t": 9.3, "label": "Colin Heilbut - Rime", "text": "your names, your roles, and, you know,"}
{"t": 12.3, "label": "Colin Heilbut - Rime", "text": "the relevance your voice AI has to your work."}
{"t": 24.6, "label": "Colin Heilbut - Rime", "text": "Nick, so you lead, go to market here at"}
{"t": 30.8, "label": "Colin Heilbut - Rime", "text": "Aren't aren't you from Assurant, though?"}
{"t": 41.8, "label": "Colin Heilbut - Rime", "text": "No. No. You're you've, you're doing the opposite. You're gonna play the"}
{"t": 44.0, "label": "Colin Heilbut - Rime", "text": "three roles from Assurance. I'm gonna play the AE from Ryan."}
{"t": 46.3, "label": "Colin Heilbut - Rime", "text": "Name is Colin. I'm the founding AE."}
{"t": 58.8, "label": "Colin Heilbut - Rime", "text": "Nick, director of conversation AI. Got it."}
{"t": 61.9, "label": "Colin Heilbut - Rime", "text": "And okay. So"}
{"t": 63.8, "label": "Colin Heilbut - Rime", "text": "sorry, Sarah, go on."}
{"t": 67.7, "label": "Colin Heilbut - Rime", "text": "One?"}
{"t": 81.6, "label": "Colin Heilbut - Rime", "text": "So, Sarah, you lead the engineering, and Mike, you're from the contact center."}
{"t": 88.1, "label": "Colin Heilbut - Rime", "text": "Sarah from the contact center."}
{"t": 88.8, "label": "Colin Heilbut - Rime", "text": "Got it."}
{"t": 116.7, "label": "Colin Heilbut - Rime", "text": "Can you please run the exercise"}
{"t": 125.5, "label": "Colin Heilbut - Rime", "text": "But, again, you're gonna be the three people from Assurant, and I'm gonna be from Rye."}
{"t": 128.2, "label": "Colin Heilbut - Rime", "text": "So I'm selling to you. You're the"}
{"t": 130.7, "label": "Colin Heilbut - Rime", "text": "listening to my demo."}
{"t": 168.7, "label": "Colin Heilbut - Rime", "text": "So Sarah from marketing and oh, sorry. What were the three roles?"}
{"t": 177.0, "label": "Colin Heilbut - Rime", "text": "Hi, I'm Sarah from marketing"}
{"t": 181.0, "label": "Colin Heilbut - Rime", "text": "Hello. I'm Mike from the contact center."}
{"t": 189.1, "label": "Colin Heilbut - Rime", "text": "Great. So"}
{"t": 194.2, "label": "Colin Heilbut - Rime", "text": "now that we've been introduced, here's a brief agenda. You know, I wanted to just"}
{"t": 194.4, "label": "Colin Heilbut - Rime", "text": "talk about the"}
{"t": 199.4, "label": "Colin Heilbut - Rime", "text": "today in a special tool. You might have seen me using a digital whiteboard that"}
{"t": 201.5, "label": "Colin Heilbut - Rime", "text": "very briefly talked about what makes rhyme special."}
{"t": 206.5, "label": "Colin Heilbut - Rime", "text": "At a high level, how we differentiate ourselves from other TPS"}
{"t": 210.4, "label": "Colin Heilbut - Rime", "text": "you may have seen before. Mostly, I just wanted to focus today on Voice AI and"}
{"t": 214.6, "label": "Colin Heilbut - Rime", "text": "insurance, and I understand you met some concerns about"}
{"t": 217.4, "label": "Colin Heilbut - Rime", "text": "voice quality and a lot of things. I'm looking forward to diving into there and understanding any other"}
{"t": 222.5, "label": "Colin Heilbut - Rime", "text": "challenges or interests you may have. I did prepare a brief"}
{"t": 225.4, "label": "Colin Heilbut - Rime", "text": "very brief live demo of, that I I think should be quite relevant"}
{"t": 229.1, "label": "Colin Heilbut - Rime", "text": "to your work and you know throughout the whole conversation I'd just love you just to"}
{"t": 232.8, "label": "Colin Heilbut - Rime", "text": "stop me at any point if you have questions or we have time for questions at the end"}
{"t": 236.3, "label": "Colin Heilbut - Rime", "text": "then as well potential next steps if that makes sense."}
{"t": 245.3, "label": "Colin Heilbut - Rime", "text": "Oh, I just wanted so this is the digital whiteboard."}
{"t": 249.6, "label": "Colin Heilbut - Rime", "text": "This is this just listens to what we're saying. It doesn't"}
{"t": 254.5, "label": "Colin Heilbut - Rime", "text": "do a permanent reporting or anything like that. We"}
{"t": 254.5, "label": "Voice 2", "text": "wanna"}
{"t": 254.5, "label": "Colin Heilbut - Rime", "text": "captain, you know, pinpoints or"}
{"t": 258.6, "label": "Colin Heilbut - Rime", "text": "potential success criteria we might wanna measure, things like that. People just note them here"}
{"t": 261.9, "label": "Colin Heilbut - Rime", "text": "for more records, and I just have the world's worst handwriting. This is my"}
{"t": 266.8, "label": "Colin Heilbut - Rime", "text": "solution for that if if that's okay. Hopefully, we find it helpful."}
{"t": 272.1, "label": "Colin Heilbut - Rime", "text": "Great. So you're saying the first pinpoint?"}
{"t": 286.4, "label": "Colin Heilbut - Rime", "text": "So how is voice quality"}
{"t": 291.2, "label": "Colin Heilbut - Rime", "text": "what are the problems that voice quality is causing, and how do they affect those two seconds?"}
{"t": 301.1, "label": "Colin Heilbut - Rime", "text": "So drop box"}
{"t": 301.8, "label": "Colin Heilbut - Rime", "text": "affects what?"}
{"t": 304.7, "label": "Voice 2", "text": "Containment, NCSAT."}
{"t": 312.2, "label": "Colin Heilbut - Rime", "text": "Got it."}
{"t": 315.2, "label": "Colin Heilbut - Rime", "text": "And what are the other problems?"}
{"t": 327.1, "label": "Colin Heilbut - Rime", "text": "So pain point is that the current"}
{"t": 329.6, "label": "Colin Heilbut - Rime", "text": "the voice quality leads to poor task completion."}
{"t": 350.7, "label": "Colin Heilbut - Rime", "text": "Okay. And"}
{"t": 354.4, "label": "Colin Heilbut - Rime", "text": "so the the first one there that with the the CSAT issue,"}
{"t": 359.7, "label": "Colin Heilbut - Rime", "text": "how would you what would be the success criteria for solution there?"}
{"t": 369.8, "label": "Colin Heilbut - Rime", "text": "So"}
{"t": 376.0, "label": "Colin Heilbut - Rime", "text": "CSAT improvement, what's what's a significant CSAT improvement in your books?"}
{"t": 409.4, "label": "Colin Heilbut - Rime", "text": "So color sentiment, do you have any sentiment analysis tools at the moment?"}
{"t": 424.5, "label": "Colin Heilbut - Rime", "text": "So you do have a sentiment analysis"}
{"t": 427.2, "label": "Colin Heilbut - Rime", "text": "tool at the moment, so that would be one way to measure. Now what about the task"}
{"t": 430.9, "label": "Colin Heilbut - Rime", "text": "completion?"}
{"t": 444.7, "label": "Colin Heilbut - Rime", "text": "Got it."}
{"t": 447.6, "label": "Colin Heilbut - Rime", "text": "Just let me, bear with me a moment here to start getting catch up. It"}
{"t": 450.5, "label": "Colin Heilbut - Rime", "text": "just really important that I I track these things. No point in discussing it."}
{"t": 451.6, "label": "Colin Heilbut - Rime", "text": "If we don't track it."}
{"t": 476.6, "label": "Colin Heilbut - Rime", "text": "Great. So"}
{"t": 479.8, "label": "Colin Heilbut - Rime", "text": "what are your pinpoints about voice quality or anything else with voice AI you'd like to discuss with"}
{"t": 495.1, "label": "Colin Heilbut - Rime", "text": "Sorry. You said"}
{"t": 499.5, "label": "Colin Heilbut - Rime", "text": "latency is another problem in pronouncing grand and voice"}
{"t": 502.8, "label": "Colin Heilbut - Rime", "text": "What was it?"}
{"t": 507.7, "label": "Colin Heilbut - Rime", "text": "Grand and product name pronunciation."}
{"t": 516.7, "label": "Colin Heilbut - Rime", "text": "Yeah. I do that too. So, you'd like it to be able to handle people,"}
{"t": 521.2, "label": "Colin Heilbut - Rime", "text": "jumping in very quickly."}
{"t": 556.5, "label": "Colin Heilbut - Rime", "text": "So the"}
{"t": 559.8, "label": "Colin Heilbut - Rime", "text": "the the voice quality issue, how did we say we would measure success there?"}
{"t": 564.3, "label": "Colin Heilbut - Rime", "text": "Task completion."}
{"t": 569.3, "label": "Colin Heilbut - Rime", "text": "And you said another pain point was"}
{"t": 571.7, "label": "Colin Heilbut - Rime", "text": "the grand pronunciation."}
{"t": 577.9, "label": "Colin Heilbut - Rime", "text": "And how would he where"}
{"t": 582.1, "label": "Colin Heilbut - Rime", "text": "is that, like, a a five, a 10? What's the severity there?"}
{"t": 591.4, "label": "Colin Heilbut - Rime", "text": "And pronunciation?"}
{"t": 599.1, "label": "Colin Heilbut - Rime", "text": "What about latency?"}
{"t": 612.0, "label": "Colin Heilbut - Rime", "text": "And the containment to CSAT issues."}
{"t": 628.5, "label": "Colin Heilbut - Rime", "text": "Got it. Now, any other pinpoints, we should, be aware of before I I show you,"}
{"t": 630.6, "label": "Colin Heilbut - Rime", "text": "how Ryan will typically help with this sort of thing?"}
{"t": 644.0, "label": "Colin Heilbut - Rime", "text": "He is at the point. So you've you've had issues in the past with with, he's at"}
{"t": 646.9, "label": "Colin Heilbut - Rime", "text": "deployment. So ease of deployment to the endpoint."}
{"t": 658.7, "label": "Colin Heilbut - Rime", "text": "Yeah. I mean, that one, I I can speak to right now."}
{"t": 659.3, "label": "Colin Heilbut - Rime", "text": "You know?"}
{"t": 669.4, "label": "Colin Heilbut - Rime", "text": "We were actually compatible out of the box with NICE We have a great relationship with them. And so it's really as simple as a"}
{"t": 673.0, "label": "Colin Heilbut - Rime", "text": "toggle. I mean, if you wanted to have us hosted in"}
{"t": 674.3, "label": "Colin Heilbut - Rime", "text": "alongside your Uber and"}
{"t": 679.3, "label": "Colin Heilbut - Rime", "text": "orchestration stack, that's also not a problem. At least just send you a docker file,"}
{"t": 682.8, "label": "Colin Heilbut - Rime", "text": "and that's completely productized too. So it's, you know, you"}
{"t": 687.8, "label": "Colin Heilbut - Rime", "text": "set up and and running same day."}
{"t": 698.0, "label": "Colin Heilbut - Rime", "text": "Anything else before we we dive into how we might be able to help with some of these things?"}
{"t": 721.9, "label": "Colin Heilbut - Rime", "text": "Let me tell you a little bit about who we are. We were actually started in 2022 by, Lilly and Brooke and Ari."}
{"t": 726.8, "label": "Colin Heilbut - Rime", "text": "The the way that we come about"}
{"t": 730.7, "label": "Colin Heilbut - Rime", "text": "the pop is a little bit unique, you other than using the same datasets with podcasts"}
{"t": 731.1, "label": "Colin Heilbut - Rime", "text": "and actors."}
{"t": 735.2, "label": "Colin Heilbut - Rime", "text": "We actually started by building a recording studio. Fact, we have multiple now around the world."}
{"t": 738.9, "label": "Colin Heilbut - Rime", "text": "And this enables us to have much higher quality training data"}
{"t": 743.8, "label": "Colin Heilbut - Rime", "text": "we produce with real that speak"}
{"t": 748.1, "label": "Colin Heilbut - Rime", "text": "actually"}
{"t": 748.1, "label": "Voice 2", "text": "now powering."}
{"t": 753.1, "label": "Colin Heilbut - Rime", "text": "Millions of phone calls every month. First, some of the biggest restaurant chains, healthcare groups,"}
{"t": 760.1, "label": "Colin Heilbut - Rime", "text": "Another bit of relevant data that you might find interesting, we just did a"}
{"t": 764.0, "label": "Colin Heilbut - Rime", "text": "100,000 call survey through a, an objective third party. We sponsored it. They did it."}
{"t": 768.7, "label": "Colin Heilbut - Rime", "text": "And we, you know, no one actually loves receiving a"}
{"t": 773.2, "label": "Colin Heilbut - Rime", "text": "cold call. In this case, it was for a politics survey. But"}
{"t": 774.0, "label": "Colin Heilbut - Rime", "text": "and, you know, even humans will have a"}
{"t": 778.9, "label": "Colin Heilbut - Rime", "text": "high, hang up rate. However, our hang up rate is significantly lower."}
{"t": 782.8, "label": "Colin Heilbut - Rime", "text": "Than any of the other AI. We also had"}
{"t": 782.8, "label": "Voice 2", "text": "the"}
{"t": 782.8, "label": "Colin Heilbut - Rime", "text": "fastest time to"}
{"t": 784.2, "label": "Colin Heilbut - Rime", "text": "so we were the easiest to talk to."}
{"t": 787.7, "label": "Colin Heilbut - Rime", "text": "But I think that's a fair bit of data there after a 100,000 calls. These"}
{"t": 791.8, "label": "Colin Heilbut - Rime", "text": "you see that at my point?"}
{"t": 796.7, "label": "Voice 2", "text": "We also"}
{"t": 799.3, "label": "Colin Heilbut - Rime", "text": "have some data from some of our our large"}
{"t": 807.7, "label": "Colin Heilbut - Rime", "text": "large companies. So we had a 25% increase in call containment from one of the largest telecommunications providers in the"}
{"t": 812.3, "label": "Colin Heilbut - Rime", "text": "country and a 20% increase in food sales from a national food brand."}
{"t": 815.5, "label": "Colin Heilbut - Rime", "text": "So we are really seeing results from our approach these days, we're"}
{"t": 817.6, "label": "Colin Heilbut - Rime", "text": "we're happy for you to consider us."}
{"t": 831.7, "label": "Voice 2", "text": "Let me actually"}
{"t": 831.7, "label": "Colin Heilbut - Rime", "text": "show you rather than"}
{"t": 834.9, "label": "Colin Heilbut - Rime", "text": "tell you. I'm gonna start just"}
{"t": 836.5, "label": "Colin Heilbut - Rime", "text": "calling a"}
{"t": 838.9, "label": "Colin Heilbut - Rime", "text": "a demo, now."}
{"t": 843.9, "label": "Colin Heilbut - Rime", "text": "You can just pause chat, JBP."}
{"t": 847.2, "label": "Voice 2", "text": "I'm here to help whenever you're ready."}
{"t": 848.4, "label": "Voice 2", "text": "Just let me know when you"}
{"t": 852.0, "label": "Voice 2", "text": "to do next."}
{"t": 857.8, "label": "Colin Heilbut - Rime", "text": "Hi. Yes. I'm so sorry. I just,"}
{"t": 863.0, "label": "Colin Heilbut - Rime", "text": "broke my phone, and I I need to use my extended warranty. Hi. Hi."}
{"t": 867.2, "label": "Voice 2", "text": "I'm sorry to hear about your phone."}
{"t": 872.3, "label": "Voice 2", "text": "To help you with your extended warranty, can I please start by verifying your identity?"}
{"t": 874.5, "label": "Voice 2", "text": "May I have your ZIP code?"}
{"t": 874.5, "label": "Colin Heilbut - Rime", "text": "94105."}
{"t": 882.9, "label": "Colin Heilbut - Rime", "text": "94105."}
{"t": 890.7, "label": "Voice 2", "text": "Thank you. Me check your policy coverage for the device."}
{"t": 892.3, "label": "Voice 2", "text": "One moment, please."}
{"t": 897.8, "label": "Voice 2", "text": "Colin, your policy is active"}
{"t": 900.6, "label": "Voice 2", "text": "and covers accidental damage. To start a claim, may I ask who's data here?"}
{"t": 905.3, "label": "Voice 2", "text": "IPhone 16 Pro"}
{"t": 905.3, "label": "Colin Heilbut - Rime", "text": "happened? Oh, gosh."}
{"t": 905.9, "label": "Colin Heilbut - Rime", "text": "Was July 11?"}
{"t": 909.9, "label": "Voice 2", "text": "Thanks, Colin."}
{"t": 914.0, "label": "Voice 2", "text": "Was the damage accidental, like dropping or bumping the phone?"}
{"t": 918.8, "label": "Colin Heilbut - Rime", "text": "Yeah. I mean, totally. I I was just getting ready for this really big presentation. I'm"}
{"t": 923.0, "label": "Colin Heilbut - Rime", "text": "so excited. I was gonna meet this amazing team, I was trying to present this"}
{"t": 926.6, "label": "Colin Heilbut - Rime", "text": "iPhone app. And so when I took my phone off my desk, it just followed my hands under the floor and cracked"}
{"t": 927.9, "label": "Colin Heilbut - Rime", "text": "screen."}
{"t": 935.8, "label": "Voice 2", "text": "I understand. Just to inform the damage is back to now."}
{"t": 937.2, "label": "Voice 2", "text": "Does the phone still power on and work?"}
{"t": 939.6, "label": "Voice 2", "text": "Despite the screen damage?"}
{"t": 939.6, "label": "Colin Heilbut - Rime", "text": "Yes. It does."}
{"t": 943.2, "label": "Voice 2", "text": "Got it."}
{"t": 945.9, "label": "Voice 2", "text": "And do you still have it done with you right now?"}
{"t": 945.9, "label": "Colin Heilbut - Rime", "text": "Yes. I do."}
{"t": 952.9, "label": "Voice 2", "text": "To summarize, Colin, your iPhone 50 Pro is"}
{"t": 953.1, "label": "Voice 2", "text": "damaged on July 11."}
{"t": 957.4, "label": "Voice 2", "text": "Bill powers on and works, and you have the device with you. Is that correct? Yes."}
{"t": 970.1, "label": "Voice 2", "text": "Your claim number is CLMDemo2049. Deductible for screen repair is $29. I can send a"}
{"t": 973.9, "label": "Voice 2", "text": "secure upload link to the phone number we have on file so you can finish your claim. Would you like me to do that?"}
{"t": 975.0, "label": "Colin Heilbut - Rime", "text": "Yes."}
{"t": 982.8, "label": "Voice 2", "text": "I need some to secure upload link to your phone number ending in"}
{"t": 988.3, "label": "Voice 2", "text": "0148. Is there anything else I can help you with, or would you like to speak with a device like specialist?"}
{"t": 989.5, "label": "Colin Heilbut - Rime", "text": "I can speak to a specialist. Thanks."}
{"t": 997.2, "label": "Voice 2", "text": "Owen Colin, before I transfer you, I just wanted to say good luck with your big presentation."}
{"t": 997.4, "label": "Voice 2", "text": "Today."}
{"t": 1002.4, "label": "Voice 2", "text": "Right. I'll transfer you now to a device claim specialist who already has your full summary."}
{"t": 1004.6, "label": "Voice 2", "text": "One moment, please."}
{"t": 1009.4, "label": "Voice 3", "text": "Hi, Colin. I have your full seller here about the accidental damage"}
{"t": 1009.7, "label": "Voice 3", "text": "to your icon."}
{"t": 1010.7, "label": "Voice 3", "text": "16 Pro."}
{"t": 1013.5, "label": "Voice 3", "text": "How can I assist you with moving your claim forward today?"}
{"t": 1016.9, "label": "Colin Heilbut - Rime", "text": "Bonjour monsieur, comment allez-vous"}
{"t": 1032.2, "label": "Colin Heilbut - Rime", "text": "Est-ce que vous pouvez m'aider en français s'il vous"}
{"t": 1032.2, "label": "Voice 3", "text": "plaît"}
{"t": 1051.6, "label": "Colin Heilbut - Rime", "text": "C'est tout que j'ai besoin. Merci beaucoup et bon bon après midi."}
{"t": 1073.3, "label": "Colin Heilbut - Rime", "text": "Bye."}
{"t": 1083.2, "label": "Colin Heilbut - Rime", "text": "So how did that sound to you?"}
{"t": 1086.7, "label": "Colin Heilbut - Rime", "text": "How was the latency?"}
{"t": 1170.5, "label": "Colin Heilbut - Rime", "text": "Any other feedback on that? Does that"}
{"t": 1173.6, "label": "Colin Heilbut - Rime", "text": "seem relevant? Just for a bit of context, this is the voice that I picked"}
{"t": 1174.5, "label": "Colin Heilbut - Rime", "text": "We went"}
{"t": 1174.5, "label": "Voice 3", "text": "through for"}
{"t": 1178.7, "label": "Colin Heilbut - Rime", "text": "more than a thousand voices and put them through pretty rigorous comparison"}
{"t": 1183.8, "label": "Colin Heilbut - Rime", "text": "process. It's a little bit beyond the scope of my expertise, but"}
{"t": 1187.7, "label": "Voice 3", "text": "we"}
{"t": 1187.7, "label": "Colin Heilbut - Rime", "text": "really it down to the ones with with the most"}
{"t": 1187.8, "label": "Colin Heilbut - Rime", "text": "performance that that"}
{"t": 1189.4, "label": "Colin Heilbut - Rime", "text": "people really respond the best to and"}
{"t": 1194.3, "label": "Colin Heilbut - Rime", "text": "then categorize them accordingly. And then we provide a tool to you to"}
{"t": 1197.8, "label": "Colin Heilbut - Rime", "text": "allow you to then"}
{"t": 1197.8, "label": "Voice 3", "text": "pick"}
{"t": 1197.8, "label": "Colin Heilbut - Rime", "text": "the"}
{"t": 1197.8, "label": "Voice 3", "text": "voice or"}
{"t": 1197.8, "label": "Colin Heilbut - Rime", "text": "voices that most meet your needs."}
{"t": 1202.6, "label": "Voice 3", "text": "Some folks will"}
{"t": 1205.6, "label": "Colin Heilbut - Rime", "text": "do it based on geography or demographics. Lots of different options there as you can see."}
{"t": 1211.1, "label": "Voice 3", "text": "You"}
{"t": 1211.1, "label": "Colin Heilbut - Rime", "text": "know, just a starting point to demo choice, not a production recommendation,"}
{"t": 1211.1, "label": "Voice 3", "text": "but"}
{"t": 1215.4, "label": "Colin Heilbut - Rime", "text": "do you have do you have any"}
{"t": 1215.4, "label": "Voice 3", "text": "thoughts"}
{"t": 1215.4, "label": "Colin Heilbut - Rime", "text": "on which voice would feel right for sure?"}
{"t": 1222.6, "label": "Colin Heilbut - Rime", "text": "Couple more. It's really quick question."}
{"t": 1226.6, "label": "Colin Heilbut - Rime", "text": "Here. You know, we have a standard"}
{"t": 1226.6, "label": "Voice 3", "text": "process."}
{"t": 1226.6, "label": "Voice 4", "text": "Generally,"}
{"t": 1226.6, "label": "Colin Heilbut - Rime", "text": "if if you are looking at a pilot,"}
{"t": 1229.6, "label": "Colin Heilbut - Rime", "text": "what does that decision making process look like on your end?"}
{"t": 1235.7, "label": "Colin Heilbut - Rime", "text": "And then are are there other teams that we'd want to involve down the road?"}
{"t": 1241.3, "label": "Colin Heilbut - Rime", "text": "Deparment and security and looking at, this sort of thing."}
{"t": 1243.6, "label": "Colin Heilbut - Rime", "text": "What's a realistic contract here?"}
{"t": 1249.6, "label": "Voice 4", "text": "Got"}
{"t": 1249.6, "label": "Colin Heilbut - Rime", "text": "it. And then how would you determine if this this pilot is successful?"}
{"t": 1259.1, "label": "Colin Heilbut - Rime", "text": "And then who else at least signs off in our"}
{"t": 1261.1, "label": "Colin Heilbut - Rime", "text": "a project like this?"}
{"t": 1261.1, "label": "Voice 4", "text": "Got it."}
{"t": 1262.4, "label": "Colin Heilbut - Rime", "text": "So"}
{"t": 1267.5, "label": "Colin Heilbut - Rime", "text": "you know, quick recap is, again, it looks like there's, latency issues."}
{"t": 1268.9, "label": "Colin Heilbut - Rime", "text": "That affect voice"}
{"t": 1274.1, "label": "Colin Heilbut - Rime", "text": "pronunciation and response on"}
{"t": 1277.3, "label": "Colin Heilbut - Rime", "text": "in a nutshell, this is something that we we deal with along. We have some"}
{"t": 1278.0, "label": "Colin Heilbut - Rime", "text": "the lowest latency rates"}
{"t": 1283.1, "label": "Colin Heilbut - Rime", "text": "both Mist and Coda. Mist is a little bit faster. Coda is a little bit better, but but both are"}
{"t": 1288.0, "label": "Colin Heilbut - Rime", "text": "amongst the fastest in the"}
{"t": 1288.0, "label": "Voice 3", "text": "industry."}
{"t": 1288.0, "label": "Colin Heilbut - Rime", "text": "Voice quality problems"}
{"t": 1292.4, "label": "Colin Heilbut - Rime", "text": "This is for containment in CSAT, and"}
{"t": 1297.3, "label": "Colin Heilbut - Rime", "text": "again, I can't sit here and show you an increase in your your CSAT, but I think"}
{"t": 1298.7, "label": "Colin Heilbut - Rime", "text": "we we can see logically how"}
{"t": 1303.8, "label": "Colin Heilbut - Rime", "text": "we've had those results with a lot of our other large customers, and we'd more than happy to demonstrate that"}
{"t": 1308.0, "label": "Colin Heilbut - Rime", "text": "ourselves. And then, you know, ease of deployment,"}
{"t": 1310.2, "label": "Colin Heilbut - Rime", "text": "again, we can do more technical dekive in another call, but"}
{"t": 1315.2, "label": "Colin Heilbut - Rime", "text": "is it should just be it could be as simple as as an hour to"}
{"t": 1316.1, "label": "Colin Heilbut - Rime", "text": "to get"}
{"t": 1319.5, "label": "Colin Heilbut - Rime", "text": "system working, more of a more complex employment, perhaps one day of work."}
{"t": 1325.6, "label": "Colin Heilbut - Rime", "text": "And, you know, hang up rates and call containment is"}
{"t": 1329.2, "label": "Colin Heilbut - Rime", "text": "are things we we can talk about when we sit down to potentially"}
{"t": 1334.3, "label": "Colin Heilbut - Rime", "text": "to plan a pilot. But, you know, these are all things we're really happy to prove."}
{"t": 1337.5, "label": "Colin Heilbut - Rime", "text": "So"}
{"t": 1342.7, "label": "Colin Heilbut - Rime", "text": "before we we talk about final next steps, so any other questions, concerns,"}
{"t": 1343.4, "label": "Colin Heilbut - Rime", "text": "at all that you might have?"}
{"t": 1379.9, "label": "Colin Heilbut - Rime", "text": "So, Koda actually pronounces all, los t e"}
{"t": 1380.4, "label": "Colin Heilbut - Rime", "text": "which can be active"}
{"t": 1385.4, "label": "Colin Heilbut - Rime", "text": "out of the box just given the"}
{"t": 1388.6, "label": "Colin Heilbut - Rime", "text": "amount of data and experience we have by this point. To remain specific pronunciation,"}
{"t": 1393.0, "label": "Colin Heilbut - Rime", "text": "can't be"}
{"t": 1395.5, "label": "Colin Heilbut - Rime", "text": "set up in quite the same random or fashion stays in Ken with Missed."}
{"t": 1400.2, "label": "Colin Heilbut - Rime", "text": "But we do have workarounds for that today. And then Koda in the fall will, have"}
{"t": 1403.9, "label": "Colin Heilbut - Rime", "text": "full a full sort of inline pronunciation tool."}
{"t": 1408.6, "label": "Colin Heilbut - Rime", "text": "I I don't know. I I"}
{"t": 1412.6, "label": "Colin Heilbut - Rime", "text": "we're very much aware and interested in speech to speech. I I don't we've made any"}
{"t": 1415.2, "label": "Colin Heilbut - Rime", "text": "public announcements yet, but certainly we have our eyes on it and"}
{"t": 1420.1, "label": "Colin Heilbut - Rime", "text": "you can imagine, given our interest in AI, it it's certainly not outside the"}
{"t": 1423.3, "label": "Colin Heilbut - Rime", "text": "possibility that there are researchers that have as well."}
{"t": 1448.5, "label": "Colin Heilbut - Rime", "text": "Cool. Well, there's no more questions, let's just end on"}
{"t": 1452.3, "label": "Colin Heilbut - Rime", "text": "a brief explanation of how we generally do highlights. You can see that here."}